Implementation & Technical Support

RapidAI Services offers value-add support that enables customers to unlock the full potential of the RapidAI platform. With over 1,800 installations performed worldwide, RapidAI is ready to support your unique needs that go beyond resolving issues quickly. Our end-to-end support helps you implement, adopt, learn and use the platform with confidence and ease. The more healthcare professionals can focus on what matters most, the better patient care we can provide together.

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Improved operational efficiency

Improved operational efficiency

From workflow optimization to educational resources, RapidAI Services is committed to assisting you in becoming proficient with our products and leveraging features for optimal operational efficiency.

Customized implementation solution

Customized implementation solution

Dedicated, experienced implementation managers work with you to understand your specific clinical and IT needs and tailor the implementation process accordingly.

Fast and easy deployment

Fast and easy deployment

The deployment of the Rapid platform is fast! In as little as two weeks, the platform can be implemented and go live.

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Accelerate implementation with confidence.

Experienced technical services experts are ready to assist 24/7, around the world in multiple languages

RapidAI

Customer Success

RapidAI is here at every stage of your journey to ensure your success. We provide the expertise, customized guidance and best practices to enhance your operations with confidence.

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Project management

Project management:

Dedicated implementation Manager develops a roadmap with stakeholders to position for success.

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Installation

Installation:

Technical team configures software to integrate with hospital network and scanner-to-PACS workflow.

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Image optimization

Image optimization:

Technical experts perform comprehensive testing and optimization.

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Workflow optimization

Workflow optimization:

Registered Nurse partners with customers in assessing and developing a customized workflow. Learn more

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Learning

Learning:

With live instructor-led webinars and self-paced Rapid U courses, customers have the resources to become confident using the platform. Learn more

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Call

Technical Support:

Global technical support team is ready to assist 24/7/365 (includes the 1800 support hotline number)

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Peer to peer connection

Peer to peer connection:

To enhance customer experience, we connect physicians to physicians to review cases.

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Preference

Ongoing upgrades:

Automatic updates and upgrades ensure your team has access to the latest features.

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Advanced services

Advanced services:

RapidAI offers system integration services and custom RapidAI Insights reports to further enhance the benefits of our products. Learn more

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